Who We Are:
We are the Long Term Care Ombudsman (LTCO), advocates for long term care consumers since 1977. LTCO is a part of a national network authorized by the Older Americans Act and Ohio law. LTCO is a program of Lutheran Metropolitan Ministry, supported by the Western Reserve Area Agency on Aging, United Way, and other grants and donations.

Whom We Serve:
We serve as a "voice" for residents of nursing homes, residential and adult care facilities, and consumers of in-home services. We serve the Ohio counties of Cuyahoga, Geauga, Lake, Lorain, and Medina. Our service to consumers is free and confidential.

What We Believe:
Our mission is to promote a long term care system responsive to the needs and choices of consumer. We believe that:

• Long-term care consumers are an integral part of our community
• The delivery of care should enhance their dignity and individuality

How We Serve:
Consumer Advocacy

• Respond to and resolve complaints, such as:
        -Inadequate care
        -Privacy issues
        -Choices in daily life
        -Admission and discharge problems
• Represent the consumer's perspective in legislative and policy issues

Consumer Education

• Provide referrals and information through our Options in Long Term Care program for those who need long term care, using our Provider Data Base
• Provide residents rights information for residents and families, and training for facility staff
• Provide information regarding aging issues

How to Contact Us:

You may call 216/696-2719 or 800/365-3112 in our region of Ohio (Cuyahoga, Geauga, Lake, Lorain, and Medina counties.) Or, email us about a concern or complaint about long term care, click Concerns@ltco.org, or to email us about selecting a long term care provider, click Options@ltco.org. For information about volunteering, email Volunteers@ltco.org. For comments or problems with this website, email Webmistress@ltco.org.