Long Term Care Ombudsman
2800 Euclid Ave., Suite 200    *   Cleveland, OH 44115   *   216/696-2719   *   800/365-3112   *   Fax: 216/696-6216   *   info@ltco.org
Serving Cuyahoga, Geauga, Lake, Lorain, and Medina Counties.


Home

LTCO's Services
   Complaint Handling
   Options

Types of LTC

Nursing Facilities
   Residents' Rights
Assisted Living
   Licensed Residential Care
      Residents' Rights
   Unlicensed Assisted Living
Adult Care Homes
Community-Based LTC
   Consumer Rights
Volunteering at LTCO
Other Resources
 

Who We Are:
We are the Long Term Care Ombudsman (LTCO), advocates for long term care consumers since 1977. LTCO is a part of a national network authorized by the Older Americans Act and Ohio law. LTCO is supported by the Western Reserve Area Agency on Aging, United Way, and other grants and donations.

If you would like to donate to our organization online, please click on this button:

Whom We Serve:
We serve as a "voice" for residents of nursing homes, residential and adult care facilities, and consumers of in-home services. We serve the Ohio counties of Cuyahoga, Geauga, Lake, Lorain, and Medina. Our service to consumers is free and confidential.

What We Believe:
Our mission is to promote a long term care system responsive to the needs and choices of consumer. We believe that:

  • Long-term care consumers are an integral part of our community
  • The delivery of care should enhance their dignity and individuality

How We Serve:
Consumer Advocacy

  • Respond to and resolve complaints, such as:
          -Inadequate care
          -Privacy issues
          -Choices in daily life
          -Admission and discharge problems
  • Represent the consumer's perspective in legislative and policy issues

Consumer Education

  • Provide referrals and information through our Options in Long Term Care program for those who need long term care, using our Provider Data Base
  • Provide residents rights information for residents and families, and training for facility staff
  • Provide information regarding aging issues

How to Contact Us:

You may call 216/696-2719 or 800/365-3112 in our region of Ohio (Cuyahoga, Geauga, Lake, Lorain, and Medina counties.) Or, email us at info@ltco.org. For information about volunteering, email Volunteers@ltco.org.