Ombudsman
services are
FREE

 

 

Long-Term Care Ombudsman services include:

 

•   Investigating concerns

 

•   Assisting with choices

 

•   Advocating for
    quality of life

 

•   Educate and Empower

 

•   Empowering clients
     to expect excellence
     in their care

 

 

 

 

Get help with your MyCare Ohio:

 

 

Your MyCare Ohio
plan includes all benefits available through
traditional Medicaid and Medicare programs, including Long-Term
care services and mental health services.

You are in charge of your
health care and are the
center of the MyCare Ohio team, which also includes
your care manager, primary care doctor, specialists and other providers. It can include your family members and/or caregivers. With the help of
this team, a care plan is
created to outline your health care choices and preferences. Important questions to
consider about your
MyCare plan:

•   Do you know the name
    of your care manager?

 

•   Has your care manager
    contacted you?

 

•   Do you know how to
    contact your care manager?

 

•   Are you involved in
    writing your care plan?

 

•   Are you able to choose
    what is in the care plan?

 

•   Are you able to choose
    when and where you
    receive your health
    care services?

 

•   Can you find a provider
    who accepts your insurance?

 

•   Do your health care providers
    provide the services in your
    care plan?

 

If you answer "no" to any of the above questions, or are not satisfied with any other aspect of your MyCare Ohio, an Ombudsman can help you resolve issues with your plan and providers. Call 1-800-365-3112 for assistance or visit MyCare Ohio:

 

https://medicaid.ohio.gov/wps/portal/gov/medicaid/families-and-
individuals/citizen-programs-and-initiatives/mycareohio/mycare-o