Positions

 

Ombudsman Gerontology and
Healthcare Administration

 

Internship Position Description

 

General Statement of Duties: In support of the mission of the Office of the State Long-

Term Care Ombudsman, the Ombudsman Associate will provide advocacy and complaint

handling services to long-term care consumers
and residents. We will work with you and

your school to meet your social work internship requirements.

 

Service Location: Region 10A (Cuyahoga,
Geauga, Lake, Lorain, Medina)

Direct Supervisor: Victoria Brownfield,
COS/Volunteer Coordinator
Contact: VBrownfield@LTCO.org

Internship Dates: Fall and Spring Semesters /
Summer optional

Required Minimum Service Hours:
14-16 hours per week

General Service Schedule:
Will work around school schedule

Duties Include:

•  Engage with long-term care consumers to
ensure they understand and have access to the
Long-Term Care Ombudsman Program, educate them
about their rights, respond to questions, and help in resolving complaints during regular window, virtual,

and telephonic advocacy visits with long-term care
facility residents.

•  Investigate and work to verify and resolve complaints made by or on behalf of long-term care consumers
while under the supervision of an ombudsman specialist
or certified ombudsman program director.

•  Counsel long-term care consumers on benefits,
rights and regulations and provide

education on the selection of long-term care providers.

•  Work with resident and family councils in nursing and assisted living facilities to assist in promoting quality care.

•  Participate in ongoing training.

•  Be responsible for the timely and accurate entry of service activity in accordance with

applicable Federal, State and local laws, and Ohio Department of Aging and local

program policies and procedures.

•  Engage in all activities under the direction of
the internship supervisor.

•  Comply with all internship guidelines by maintaining service hours, training hours,

and service projects as outlined in the practicum.

•  Interact in a positive, professional and cooperative manner with consumers, and

staff; refer appropriate questions or concerns to
the internship supervisor.

•  Attend all required training courses and staff meetings.

• Understand and promote the Mission of the Office
of the State Long-Term Care

Ombudsman and promote the Office’s guiding principle
of “Expect Excellence”.

Minimum Qualifications:

•  Enrolled in College

•  At least 18 years of age

•  Ability to pass criminal background and sex offender check and drug screen

•     Ability to travel within assigned service area•

•   Phone, computer, and internet access

•   Reliable transportation and valid driver’s license

•  Ability to work independently and as a member of a team

•    Working knowledge of Microsoft office software
and data entry programs

Preferred Qualifications:

•  Ability to effectively communicate and build rapport
with older adults and those living

with mental or physical disabilities, both in person, by phone, and via email

•  Experience and comfort with speaking in front of a group

•  Cultural awareness and sensitivity

•  Perform duties with respectful communication and behavior

Member/Program Benefits

•  Mileage and other travel reimbursement

•  Training and certification as a representative
of the Office of the State Long-Term

Care Ombudsman

•  Opportunities to learn from and network with aging service experts

•  Personal Protective Equipment training

•  Personal Protective Equipment











Ombudsman Marketing/Communications

 

Internship Position Description

 

 

General Statement of Duties: In support of the
mission of the Office of the State Long-

Term Care Ombudsman, the Ombudsman Marketing/Communications Intern will provide

volunteer recruitment services to the long-term care ombudsman program to increase

volunteer recruitment and community outreach.
The long-term care ombudsman program

will work with you and your school to meet your
internship requirements.

Service Location: Region 10A (Cuyahoga,
Geauga, Lake, Lorain, Medina)

Direct Supervisor: Victoria Brownfield,
COS/Volunteer Coordinator
Contact: VBrownfield@LTCO.org

Internship Dates: Fall and Spring Semesters /
Summer optional

Required Minimum Service Hours:
14-16 hours per week

General Service Schedule:
Will work around school schedule

Duties Include:

•    Engage with long-term care consumers to ensure
they understand and have access to the Long-Term Care Ombudsman Program, educate them about their rights,

respond to questions, and help in resolving complaints during regular window, virtual, and telephonic advocacy visits with long-term care facility residents.

•    Develop written social media post content and
develop social media graphics for the

purpose of ombudsman volunteer recruitment and
submit content to internship

supervisor.

•    Research, identify, and compile regional print media outlets. Write volunteer recruitment articles for
publication in regional print media outlets.

•    Research, identify, and compile online
volunteer recruitment websites. Write

volunteer recruitment blurbs for publication on online volunteer recruitment websites.

•    Research, identify, and compile locations to
distribute ombudsman print materials.

Distribute ombudsman print materials in the community.

•    Provide outreach to consumers about the long-term
care ombudsman program and

consumer rights, including assistance with
volunteer management outreach, through

presentations to community organizations and partners.

•    Be responsible for the timely and accurate entry
of service activity in accordance with

applicable Federal, State and local laws, and
Ohio Department of Aging and local

program policies and procedures.

•    Engage in all activities under the direction of the
internship supervisor.

•    Comply with all internship guidelines by
maintaining service hours, training hours,

and service projects as outlined in the practicum.

•    Interact in a positive, professional and
cooperative manner with consumers, and

staff; refer appropriate questions or concerns
to the internship supervisor.

•     Attend all required training courses and staff meetings.

•    Understand and promote the Mission of the Office
of the State Long-Term Care

Ombudsman and promote the Office’s guiding
principle of “Expect Excellence”.

Minimum Qualifications:

• Enrolled in College

•  At least 18 years of age

•  Ability to pass criminal background and
sex offender check and drug screen

•  Ability to travel within assigned service area

•  Phone, computer, and internet access

•    Reliable transportation and valid driver’s license

•     Ability to work independently and as a member of a team

• Working knowledge of Microsoft office softw
are and data entry programs

Preferred Qualifications:

• Enrolled in communications, marketing,
journalism, or comparable program.

• Excellent copywriting and proofreading skills.

• Experience with graphic design software.

•  Ability to effectively communicate and build
rapport with older adults and those living

with mental or physical disabilities, both in person,
by phone, and via email

• Experience and comfort with speaking in front of a group

• Cultural awareness and sensitivity

• Perform duties with respectful communication
and behavior

Benefits

• Mileage and other travel reimbursement

• Training and certification as a representative
of the Office of the State Long-Term

Care Ombudsman

• Opportunities to learn from and network with aging service experts

• Opportunities to build a writing and graphic design portfolio

• Personal Protective Equipment training

• Personal Protective Equipment